9678 Kalina Way
Sandy, UT 84092
(385) 422-8265

Real Reviews
By Real Residents

We’re Listening.

Your Experience Matters.

There’s no greater measure of our success than our residents’ feedback, and customer satisfaction is our number one priority. At Icon 9700, our team is always looking for new ways to elevate your living experience, and that begins by staying on the pulse of our residents’ needs.

“The staff is great! The community is very nice, and always clean. I love that everything I need is walking distance. This is a great place to live and I highly recommend.”

-Danielle Weilbach-

  • “The grounds, surrounding neighborhoods, and location are fantastic. The lack of convenient parking that is available is a major downside. Also, the walls and ceilings/floors are super thin. I can always hear my upstairs neighbor and her dogs running around at all hours of the day.”

    – Allie G.

  • “Good experience overall. Loved the improvements when Highmark took over the property. Responsive staff. There are tough moments but who doesn’t have them.”

    – Andrii M.

  • “So far I find the neighborhood is chill and nice. However, my upper neighbors seem to be making a lot of rumbling noise, therefore I think the upstairs does not have a good sound proof system.”

    – Phuong L.

  • “Wish maintenance will clean up their messes after they come in the apartment for maintenance items. After installing a new ceiling fan and then a separate time a bath light, they’ve left a bunch of drywall dust everywhere for me to clean up. Also wish maintenance would schedule appointments versus showing up without one. Bummed the pickle ball courts never got put up this year after getting pickle ball paddles and balls.”

    – Ashley L.

  • “What’s fun about ICON is that it is surrounded by the Sandy community and is a community within itself. It is a safe and welcoming environment.”

    – Ashley J.

  • “The neighbors are nice , the amenities are great, and the apartments are modern & clean. It’s a benefit to having an Amazon hub on site and a business hub as well.”

    – Jeff S.

  • “The community is lovely, neighbors are remarkably friendly and moving in has been a wonderfully pleasant experience. Thank you for creating such a great environment.”

    – Aubrey F.

  • “So far it’s been great very pet friendly around a lot of the things that make city living acceptable has a hub so you can avoid lobby packages”

    – Richard M.

  • “I moved from the bay area in California and love Utah so far. Less traffic, less crime, lower cost of living and easier parking. What’s not to love? And getting my UT license was a dream. Got done in 30 minutes which would take hours in CA. The Icon 9700 apartment grounds are beautiful and well-kept. The apartment itself is clean and modern. Great experience!”

    – Stephen F.

  • “Generally pretty happy with the place. We sometimes don’t get our trashed picked up and it can get a little loud. Love our pool and exercise room.”

    – Brian E.

  • “The place is beautiful, the location is great, and the service team is rocking! Easy access to groceries and Walgreens. The view from the balcony is stunning”

    – Vladyslav A.

  • “Our move in process was very smooth. Trena respected and fulfilled our requests without any hesitation. We definitely will recommend anyone who’s looking to move into this neighborhood”

    – Pamela A.

  • “Facility is well cared for. The common areas are kept clean. I always get a prompt response to requests for maintenance issues. The garbage pick up is not at a consistent time.”

    – E Art E.

  • “Living here is pretty good, especially for apartment living. The maintenance staff is responsive, and does a great job. Close to everything, desirable location. My teens have fun at the pool, lots of kids their age. Must love dogs to live here, plenty of pets, and mostly, they all get along.”

    – Jeff S.

  • “Wish the landscaping was kept up with. So many grassy areas that have dead or completely gone grass which is now mud when wet throughout multiple locations in the community. Pickle ball courts still have never been put up this year – sounds like due to the floor they’re going to resurface which I guess still hasn’t occurred.”

    – Ashley L.

  • “The amenities at Icon 9700 are high-quality and hardly utilized. With two spacious gym rooms and a large infinity pool, there is ample space to workout and play.”

    – Ashley J.

  • “I like living here some times it’s a little noises lately, but over all it’s a v Ty nice place to live. All the employees have been very nice.”

    – Brian E.

  • “I really enjoy living here for the most part. Neighbors are nice, very dog friendly. Pretty decent pool & gym. Very close to Snowbird, Alta, Solitude, Brighton, hiking trails and lakes. Very well centralized in the valley with easy access to roads & freeways. Downside- thin ceilings/ floors (you know when your neighbors are home) & rents have dramatically increased for some of us, like me. The average rent increase is usually 5 to 7% per year. Because of my renewal date this year, mine, like some others was increased 25% this year, which is unfortunate & greedy to say the least.”

    – Jeff S.

  • “Months & months & months ago I was billed for “vacant gas service” which the office at icon couldn’t explain & said they’d follow up with dominion but after checking in multiple times on this, still haven’t been credited in full for that odd charge. There’s been a car parked in an uncovered spot for 2-3 months (believe left from a prior resident that’s no longer residing there) & after bringing to the office’s attention multiple times, haven’t received a response. Dead plants & totally destroyed grass throughout the community haven’t been replaced & fixed. Heard the new rent increases from other residents have been extreme. Haven’t used valet trash for over 2 years & feel its unfair to be charged for it regardless. Wish the media package wasn’t required either for those added cable expenses I very rarely use. A plus is the bbq area now has a table to sit at & eat. Love the pool as well!”

    – Ashley L.

  • “Having a home at ICON provides a fun, safe environment to be able to life and work. I’m grateful for the amazing amenities, location and surroundings provided by ICON.”

    – Ashley J.

  • “I’ve been here a week: – DirectTV is an archaic service offering. It shouldn’t be a mandated service to pay for. – My building always smells like marijuana. My kids always joke that it’s a skunk. I don’t have the heart to tell them otherwise. – No one knows how to determine what covered parking is available. Couldn’t you take an audit of who is paying for a spot, where that spot is, then cross-check against all total spots? This appears unprofessional and lazy. – My sink and bathtub were clogged when I moved in. Isn’t this supposed to be checked? – My DirectTV didn’t come with a power cord. – I didn’t get a trash valet trash can. Who checks this prior to new tenant move-in? – My Dwelo security system doesn’t work and the old tenants are on the account still. – Teenagers were in the pool at 3am last night being really loud (06-16-22). Who monitors this? – Corbin is doing the best he can. Get the guy some help with additional staff and more motivated management.”

    – Desmond W.

  • “I love my apartment location. I love being I. The 3rd floor – it helps me get my steps in for the day. I love walking to Starbucks for breakfast. I also love walking to Home Depot.”

    – Allene S.

  • “The maintenance team is great here! If you run across a problem, they are quick to assist & fix. I appreciate that about living here. Neighbors are nice & friendly. I am looking forward to seeing the pickle ball nets go up above the garage sports area. Always fun to walk my dog & have her play with all the neighbor dogs as well.”

    – Jeff S.

  • “Still no credit from being charged vacant gas charges months prior. Pickle ball nets still aren’t up (reached out a week ago with no response). Would like get together a planned and organized by office staff with residents – haven’t had one since last summer.”

    – Ashley L.

  • “The maintenance crew is really helpful. Anytime I’ve had problems they have been quick to respond and been able to fix the problem in one visit.”

    – Josie I.

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9678 Kalina Way Sandy, UT 84092

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