“These apartments are a little loud, parking is not good so we pay extra to park underground, when we moved in 2 years ago they said the pool was open year round but it was just not heated. I love the location.”

– Rochelle O.

“New pool furniture is great! Although confused why the pool was closed so early (1-2 weeks ago) – felt like closed on the 1 day with colder temps but been in & will be in 80’s & 90’s. Pool was dirty & cold this season. Got woken up at 7am by landscapers using an electrical saw on a bush right outside my window for 20+ mins yesterday – when I moved in there was quiet time 10pm-8am which isn’t on the new lease so assume icon won’t care to say anything to landscapers. My new upstairs neighbors vacuum at 7am, 11pm, etc too which is extremely loud & disturbing. Also been woken up by them just walking. AC/heat r so loud – if on zoom meeting or call, won’t be able to hear & if watching tv, have to turn up to max. Uncovered parking is scarce lately & nothing has been done with abandoned cars parked in uncovered spot w/out moving for 9-ish months now. Maintenance continues to be prompt! Didn’t sweep street well tho for shattered car window glass so I’ve picked some glass up. Thnx!”

– Ashley L.

“Management is great & the buildings are nice & clean all the time. I love living here it is very very nice. Everybody that lives here is very respectful”

– Jayda D.

“For the price I honestly would expect better appliances or care of the hallways and stairs. Loved the view but just for the price and didn’t ask about hidden fees for the community before we moved in that was our mistake. Also is horrendous to get ahold of the front office not very user friendly.”

– Erika S.

“Love the location, and staff is always so helpful. It would be great if they had a small dog park but everything else is fantastic. One of my favorite complex’s in Sandy.”

– Jaimie R.

“I’ve had a fantastic experience living at Icon 9700. From the moment I moved in, I was impressed. The staff at Icon 9700 are always friendly and attentive, making sure any maintenance issues are handled swiftly and efficiently.”

– Agnes S.

“Love it! My wife and I resigned our lease because these are wonderful apartments in a great location. Service is top-notch. No complaints. Check them out, you won’t regret it!”

– Eric P.

“The AC/furnace is SOOO loud!! If you’re on a call, zoom meeting, etc, you won’t be able to hear & have to turn it off. Lots of obnoxious unattended kids running around pool & gym this year. Wish there were rules with uncovered parking with how limited spots are (same car has been in 1 of the 3 available spots nearby without moving for 6-9 months). Gym needs new equipment – lots are old & worn or don’t work. Wish pool was constantly a warmer / bearable temp (not ice cold). South east corner of building 4 has been a muddy / dirty mess missing grass & has needs new sod for years. If children are above you, you’ll go mad – poor insulation / hear everything. Rent went up more than anticipated/is expensive, especially w/the current market. Positives: maintenance is prompt! Muddy mess where grass once was near pool has been replaced w/rocks, new pool furniture, location, flower pots added at pool, points for gift cards (but now not able to get as many points/as much $). Thnx!”

– Ashley L.

“Great place to live, pool. gym and grass area are great amenities. Lots of good walking nearby and the parcel pickup spot it easy to use. Quiet neighborhood.”

– Signe J.

“I love my apartment, it feels like a home rather than a big complex and my neighbors are so great! The only thing I would complain about is the maintenance, the area isn’t kept up the greatest.”

– Brock L.

“I’ve lived here over a year now and really like the location, floorplans, amenities, and appearance. The cost is reasonable for the location, amenities, nice kitchens and large floorplans. The maintenance team does a great job at responding to service requests and the office staff always take care of issues quickly. However, it is a little difficult to get them on the phone using the main line. The gym and studio are small but has what you need to accomplish your needs. I try not to be too picky because nothing is perfect, but i have to deduct a star for the noisy air conditioner. I’ve never had an A/C this loud before and it seems to work overtime a lot so i dont know if its the crazy weather or just under-powered.”

– Russell K.

“Icon 9700 has been a great apartment complex thanks to its location and the unit features such as in unit washer and drier. The amenity and other fees quickly add up though and sometimes we don’t have any water pressure resulting in waiting until it comes back to shower. Still a solid apartment though”

– Matthew T.

“It has been a very pleasant experience, living here this year, it is quiet, orderly, safe 🙂 I like that if you have any problem in your apartment they fix it immediately, they resolve your doubts 😅 The spaces are clean, the atmosphere with the neighbors is respectful.”

– Karla V.

“Really appreciate the pool being at a warmer temp – was ice cold earlier this year & all last year making it unbearable. Also appreciate the pool tiles being fixed & the large muddy areas where grass once was being covered with rocks. Uncovered parking is still an issue at times & still don’t have an ice maker (have put in multiple requests already over the last year). Wish there was a rule that you can only park in uncovered spaces for a certain period of time – a car was parked in 1 of the 3 uncovered spots for around 6 months. Also wish direct tv & valet trash were optional. Hoping pickleball courts get put up again some time too! Didn’t have them all last year either. Need weeds picked & would love hallways power washed way more often. We pay for pest control but have never seen any being sprayed – lots of bugs on main level. Would love some more loungers at the pool too! Thanks!”

– Ashley L.

“Love the unit and apartment location. Only bummer is water pressure leaving me with no water to shower with. Probably due to being on the 3rd floor but that’s worth it to share fewer walls”

– Matthew T.

“My lease is coming to its end, it’s been a fine 7 months here. If you are looking for an apartment complex in the Sandy area, this is not a bad place to look.”

– Brian D.

“I love the location of this complex and I find it to be a great place to live. No huge complaints except the “sports” court has been doing nothing for the past year….”

– Dana P.

“Great place to live. My wife and I just signed our lease renewal. Pricing stayed the same and was fast process. The staff is excellent and we really enjoy the neighborhood. Access to the canyons and Dimple Dell park is a huge perk.”

– Eric P.

“Great place to live. Amenities are superb. Fitness center and pool are often used by me. I never have issues with maintenance but I don’t need a lot because I rarely have any, fortunately. Near skiing hiking and mountain biking is huge. I’m an active person so being close to such activities matters to me.”

– Clinton H.

“Everyone in this community has been nothing but kind and staff has been super helpful if anything has been needed. Really enjoy this community!”

– Jaimie R.

“Icon 9700 has been a great apartment. The units are very nice, clean, and updated. I never knew how useful having the outdoor closets would be. The location is great with how close it is to the mountains and Dimple Dell park.”

– Matthew T.

“Love my individual apartment, but kind of annoyed by the dog poop everywhere and the lack of enforcing those standards, as well as the sports court that does nothing for us, but we pay for.”

– Dana P.

“Maintenance has been great & prompt – just still haven’t had a working ice machine in my freezer for over a year now. Love that the pool furniture is out & can’t wait for the pool to be cleaned so we can start using it! Wish the pool was open much earlier & closed much later. It’s super dirty right now & has lots of needed repairs & missing tiles throughout the pool. Haven’t been able to use the pickleball court for over a year since wasn’t up all last year & hoping that gets put up soon too! Parking has been a struggle lately – multiple cars parked for months in the closest uncovered spots which is frustrating & have had to drive around the complex looking for a spot repeatedly without success because they were all full – this is a new issue. Really hope the landscaping gets improved too – muddy/dirty spots that used to be grass at multiple areas on south side of complex. (Selecting not to publish my review on apartments.com – just responding for feedback on community rewards) Thnx!”

– Ashley L.

“We love this complex! Staff is very friendly, they have great amenities, the apartments have such a nice layout and are decent sized. And it’s in a fantastic location, not too close to busy areas of town but close enough to get there quick. Very close to the mountain/ski resorts and they have a trax just down the road. They are pet friendly, which is great. However they have mentioned a dog park that is in the works but a lot of residents that have been there for a while said they have been saying that for a while but nothing has happened. The other thing we are not a huge fan of is the media package… You can’t choose not to pay for Direct TV even if you don’t use it, so you are being charged for it monthly. We also don’t like that we have to pay for the amenities utilities as well. Every other complex we have been in does not make their residents pay that. But it is what it is. Overall, we love it here!”

– Kayla H.

“Love the place. About to renew my lease. A couple opportunities to look forward to, such as the sport court getting upgraded, dog cleaning station/gym frequency of cleaning.. but for such a large community it is well run. Location and pricing are a win.”

– Eric P.